Refund policy
Refund & Returns Policy — Linen & Quill
Our Promise to You Every piece in our collection is carefully selected and inspected before it leaves our studio. If something arrives damaged or incorrect, we’ll make it right — quickly and with care.
Order Cancellations If you need to cancel or make changes to your order, please contact us within 24 hours of placing it. After this 24-hour window, your order may have entered processing and we may not be able to cancel or change it. Once an order has been shipped, it cannot be cancelled, but you may request a return in accordance with this policy.
Address Changes If you need to correct your shipping address, please email us within 24 hours of placing your order with the subject line “URGENT: Address Change Request”. Please include your order number and the correct shipping address. We will do our best to update your order before it enters processing. Once an order has been processed or shipped, we may not be able to change the shipping address.
30-Day Happiness Guarantee We want you to love your home addition. If you are not perfectly satisfied with your purchase, you may request a return within 30 days of delivery.
What We Accept
- Defective or Damaged Items: If your item arrives with a defect or was damaged during transit, we will provide a pre-paid return label and issue a full refund or replacement at no cost to you.
- Change of Mind: If the item is in perfect condition but doesn’t quite fit your space, you may return it for a refund. In these cases, the customer is responsible for return shipping costs.
Return Conditions Items must be unused, unwashed, and in original packaging with all boutique tags attached. Due to hygiene and safety standards, items that show signs of use cannot be accepted for a refund.
How to Request a Return
- Email us at hello@linenandquill.com with your order number and a brief description of the reason for return.
- For damaged items, please attach a clear photo or short video of the issue so we can assist you faster.
- Our team will reply within 48 hours with step-by-step instructions and the return shipping address.
Refunds Once your return is received and inspected, a refund will be issued to your original payment method within 5–10 business days. You will receive an email confirmation once the process is complete.
Exchanges Looking for a different color? Please reach out to us at hello@linenandquill.com. We’ll gladly assist you with an exchange if the item is currently in stock.
Questions Before You Order? We encourage you to reach out before purchasing if you’d like more information about materials, sizes, or textures. Our team is here to ensure you feel confident in your choice. 📧 hello@linenandquill.com