Shipping policy
Shipping Policy
Last updated: October 9, 2025
At Linen & Quill, we take pride in carefully preparing and shipping every order with the same attention we give to our designs. Below you’ll find the details on how we process and deliver your order.
Order Cancellation
If you need to cancel your order, please contact us within 12 hours after purchase at hello@linenandquill.com.
Once your order has been processed or shipped, we are unable to cancel or modify it.
Processing Time
All orders are processed within 2–5 business days (excluding weekends and public holidays).
Once your order has been shipped, you’ll receive a confirmation email with a tracking number.
During peak seasons or holidays, processing may take a little longer — thank you for your understanding.
Estimated Delivery Time
Please note that delivery time = processing time + shipping time.
The delivery estimates below apply after your order has been dispatched.
International deliveries may be delayed due to customs clearance or other factors beyond our control.
United Kingdom: 5-10 business days
Europe (EU): 7–14 business days
North America (USA & Canada): 7–14 business days
Australia & New Zealand: 10–15 business days
International (Rest of World): 10–25 business days
We provide tracked international shipping on all orders. Tracking details will be sent to your email as soon as your parcel is dispatched.
Customs, Duties & Taxes
Orders shipped outside the United Kingdom may be subject to import duties, taxes, or customs fees, which are charged by the destination country.
These charges are the customer’s responsibility and are not included in product prices or shipping costs.
We cannot be held responsible for customs delays or additional charges imposed by local authorities.
Address Accuracy
Please double-check your shipping address before completing your order.
We are not responsible for lost packages due to incorrect or incomplete addresses entered during checkout.
Lost or Delayed Parcels
While we work only with reliable carriers, unforeseen delays can happen.
If your order has not arrived within 30 days after dispatch, please contact us at hello@linenandquill.com with your order number, and we will assist you in tracking your shipment.
Returns
For information about returns and exchanges, please see our Refund & Return Policy.
Contact Us
If you have any questions about your order or delivery, please contact us:
hello@linenandquill.com